COVID-19 Update - 20th March 2020 

We are CLOSING our doors tonight, but STILL WORKING and providing a Physiotherapy and Pilates service for you

Firstly, Thank You
A HUGE thank you to everyone who has shown us support these past few days in this unprecedented concerning time.
We have always said how wonderful are clients are, but your kind words this week have literally brought us to tears. 
So from the whole team - thank you, you are AMAZING. 


Why We Are Stopping Face To Face Appointments and Classes
We have been monitoring and acting on the ever-changing guidelines issued by Public Health England, the Government and our governing body, the CSP.

As Physiotherapists (Allied Health Professionals) who were trained within the NHS, we are well aware of infection control procedures and feel it is now the right, responsible and educated action to temporarily stop all our group classes and face to face appointments, in order to protect you, our team and the community.
As you can appreciate, we have not made this decision lightly, and there have been many tears at the practice this week.

PLEASE STAY SAFE
As you are aware, the virus can be incubated for up to 14 days without us being aware. We, therefore, urge all our clients to join us in practising good social distancing and minimising the loss of life, as well as the pressure on our NHS colleagues. (Many of whom are our clients - so from all of us, thank you so much for what you are doing right now).


What We Are Doing For You
CLASSES:
If you have paid for a course, you may be aware that a couple of pre-paid weeks remain of the courses. 
To cover this, the team have been busy this week recording several shorter (more manageable from home) classes of around 30min, for you. 

Stuart will be working tirelessly to get these onto a password-protected site to which you will be given unlimited access. 
These videos will likely include a beginners routine (Chloe), relaxation and meditation (Julie), pelvic health/mums class (Claire), stretch (Eleanor), intermediate challenge (Nicky) and our Platinum Pilates/ standing focus (Claire).

We will be emailing the login details and password to everyone that has paid for a course around the middle part of next week. (Please check your junk mail if you don't receive it, or email Stuart)
HOWEVER, if you haven't paid for a course, but would like access to these, you can gain access by paying a one-off amount of £25. 
Please contact Stuart to pay with a card over the phone or bank transfer (usual contact details, below).


Physiotherapy, 1:1 & 1:2 Pilates, Women's Health, Pinc Cancer Rehab, Sports Massage  & Mummy MOT appointments:
If you have an appointment booked, Stuart or Claire will be contacting you directly early next week to discuss your options and needs.

TeleHealth - On-line Video or Telephone Appointments
Many appointments are suitable for a remote (telehealth) video or telephone appointment with your Physio. 
We are pleased to offer the option of either a telephone or an online video appointment - similar to Skype, but using an easy system where you just click on a link within an email without having to download any software on your computer.

This approach can work brilliantly! 
Much of what we do as Physiotherapists is hands-off, helping you, to help yourself. 
We can work out what exercises, advice, self-treatment (eg. self-massage using massage/tennis balls or a foam roller), support, resources and specific approach you need by taking a detailed history, asking you questions, listening to what you say, looking at your posture and watching you move. 
For Pilates appointments, the only difference is our mats are a little further away! If you're in doubt, give us a call. 

Thank you to all those of you who have already said yes to a telehealth appointment - we're just sorting the diary and will contact you directly, early next week to confirm a set day/time.


And Finally - We Will Open Again Soon!
Your on-going support is appreciated beyond words. 
As many of you know, we are a husband and wife small business with an amazing team of Physios. We're in for a challenging time financially, but we are all standing together (but not within 2m), supporting you and ready to continue to deliver your care - be it in a slightly different way. 

This is a stressful time for us all, so please get in contact with us if we can help you - our phone number and email are unchanged.
We will open and be back to 'business as usual as soon as it is safe to do so.

With kindest regards, thanks and well wishes.

Claire, Stuart and the Physio Team